[WLUG] ISP question - ATT or Comcast near EMU

[Jay Nugent]

Greetings,

On Thu, 20 Feb 2014, S Motheram wrote:

> Hi,
> I need to choose an ISP. I have a rental property close to EMU.
> What do you suggest - ATT or Comcast or other.

    Comcast *can* be the worst experience of your life with regard to 
customer service.  Total clueless cronnies!

    ATT-Uverse customer service is MUCH better at resolving the issues 
without requiring a truck roll to your home/office.  I think they 
understand their system better and have better diagnostic tools and know 
how to use them.

    Comcast delivers service over coax.  Signals need to be amplified along 
the way.  Amps up on telephone poles need power, and they don't have much 
in the way of battery backup, so a power outage a couple blocks away can 
cause your service to go dead.

    ATT-Uverse delivers service over DSL.  Copper pair all the way from the 
DSLAM inside the telco Central Office (or sometimes from the telco shed in 
your neighborhood) to your home.  NOT affected by power outages (except 
for the telco shed - but they oftentimes have WAY longer backup power 
and/or small gen-sets built in).

    My suggestion is Provide.net in Ypsilanti.  Local business, been around 
a LONG time, and the customer service is EXCELLENT!!! (Say "Hi" to Mark 
for me).  They are also delivered via DSL.  (888)480-4200

    Oh!  And with ProvideNet you get *STATIC* IP addresses.  Typically 
just one address, but they sell additional IP addresses for a little 
extra.  So running your own servers is NOT a problem.   And they WILL 
delegate the PTR record to your own DNS server if you wish, or they will 
do PTR for you.

    Enjoy!
       --- Jay Nugent

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